One-Star Support

Description

• Unlimited number of incidents
• Unlimited access to the knowledge base
• One designated qualified contact
• Support requests posted through the helpdesk
• No telephone access
• 8 working hours response time
• Eligible Arkeia Solution: ANB & EdgeFort

Procedures

Arkeia Software provides specific Customer procedures to access the Support Services. Please follow these procedures closely, to obtain the best results:

        Customer procedures

Online Helpdesk

To open a new incident with the Arkeia Support Team, click on the "Open a Support Ticket" button in the upper left screen. You'll be asked the correct mail address of your Official Arkeia Contact.